Orders and Returns

Returns Policy

Metal Couture accepts returns / exchanges on unworn jewellery, in original condition and packaging, within 21 days of the date of delivery.

Returns and exchanges will not be processed until jewellery has been returned and deemed to be in it’s original condition.

Please contact Metal Couture for further information regarding the return of an order.

Cancellation of Orders

In the event that you wish to cancel a Metal Couture online order please notify us within 24 hours, so that a refund can be processed before production has commenced.

Repairs

Metal Couture is committed to a very high level of quality in our work. all pieces are carefully inspected and packaged prior to being shipped.

In the unlikely event that the item you receive has been damaged in transit or is faulty, then please contact us immediately so that we can rectify the problem.

In the unlikely event that the item you receive is faulty as a result of craftsmanship then please contact us immediately to arrange a replacement or a repair.

Jewellery that incurs damage and/or defects through fair wear and tear, reckless use or that which is considered unreasonable or inconsistent with Metal Couture’s care instructions, is not covered by this guarantee.