Shipping

Metal Couture offers free express shipping on all orders

Shipping & Handling for Australian Orders

Insurance is available for a flat rate of $25. A signature upon delivery is required. Estimated delivery time is 3-5 business days from date of shipping. Tracking is available through Australia Post (Call 13 13 18) or click here for more information. Please note that Items valued above $5000 will require an alternate shipping method, which will be confirmed with the purchaser via telephone and/or email. If you require your item faster, courier services are available, please contact us for DHL or FEDEX rates and delivery time frames to your location.

Shipping & Handling for International Orders

Insurance is available for a flat rate of $25. A signature upon delivery is required. Estimated delivery time is 5-10 business days from date of shipping. Tracking is available through Australia Post (Call 13 13 18) or click here for more information. Items valued at or more than $5000 will require alternate shipping methods, which will be confirmed with the purchaser via telephone and/or email

Urgent orders

An Express Post Courier International shipping service is available for $75. Tracking is available through Australia Post (Call 13 13 18) or click here for more information. Signature is required upon delivery and the estimated delivery time is 2-5 business days from date of shipping. If you require your item faster, courier services are available, please contact us for DHL or FEDEX rates and delivery time frames to your location.

Customs Fees & Import Restrictions

Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to research these fees and/or restrictions that are applicable and pay the incurred charges. We send all parcels through Australia Post and suggest that you check your country in the first instance at www.auspost.com.au. We also recommend contacting your local government body prior to ordering. e.g. customs & excise.

Missing Parcels

If your parcel hasn’t arrived at it’s destination in the time frame expected, please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. Alternatively, you can check online here.  We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.

Insurance Claims

UNDELIVERED PARCELS: All insurance claims are between William L. Griffiths and Australia Post. We will arrange for the insurance payment to be paid to you or we will replace your order if it is still available.

DELIVERED PARCELS: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance in this process, please contact us.

Returns

Shipping costs are non-refundable on returns.