Store Policies

Thank you for visiting the Metal Couture online store.

Please read through the following  terms and conditions of sale carefully. If you require further information regarding our store policies please contact us.

Orders

Please note that all Metal Couture jewellery pieces are handmade in our Melbourne studio. For our online range unless otherwise stated we endeavor to dispatched all pieces in 2-3 days. In some instances however due to a high level of demand or a bespoke request it can take up to two weeks to have your order completed. If you need your piece/s urgently please let us know and we will fast track your request.

Correspondence

Online orders placed through the Metal Couture website will be sent a confirmation email followed by shipping information and a tracking

Jewellery Care

Jewellery looked after well will last you a lifetime. Store your Metal Couture jewellery in it’s box when not in use away from knocks, children, chemicals, extreme temperatures & sunlight.  Store your pieces individually and in the box supplied to avoid pieces scratching one another.

Avoid wearing jewellery in the swimming pool, or while bathing or showering. Chemicals such as chlorine, detergents, oils & perfumes can cause tarnishing to the metals and stones.
Remove jewellery when doing household tasks, and be aware of avoiding placing excess strain on necklaces, chains or bracelets.
Make-up, perfume & hairspray all contain chemicals which may tarnish jewellery. So jewellery should be put on after using these products. Likewise remove jewellery before getting changed to avoid catching it and damaging the jewellery or clothes.
Wipe jewellery clean with a soft cloth after each wear to remove make up & oils (from skin). Jewellery can be cleaned gently with a soft tooth brush and dish washing liquid with warm water.

Many Metal Couture pieces have an oxidized finish. This can wear off with time due to environmental factors or the PH level of the owners skin. Please contact us if you would like your jewellery re-oxidized.